Refund And Returns Policy
To provide you a complete service when shopping with us, please keep in accordance with our “Returns & Refunds” policy.
Should you wish to return any goods for any reason, you need to contact us first by e-mail to confirm your return. (7 days of receipt of your order)
Any goods sent back to our fulfilment partner DNA Genetics without prior consent from us will be sent back at your cost.
We recommend retaining your certificate of posting, as we cannot be held responsible for packages lost in transit to us
Under no circumstances, may items be returned to us if they have been used or the packaging has been opened or tampered with.
Once you have confirmed your return with us, please send the items to the following postal address.